It amazes me where we can sometimes get inspiration from. I never thought that I would get work inspiration from a kids' book, but this particular book spoke volumes to me.
Service Recovery in 4 Steps
Last week I posted what was more or less a rant about the terrible service that I received at a hotel where I was holding a conference. However, I think that I need to follow up on what could have been done better in the situation. Thus, here are 4 steps to recover from a service failure during an event.