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Last weekend Jerry and I ran the Wilson Swamp Stomp along with a friend of ours, Chris. There was a choice to run a 5K or an 8K, and we chose the 8K. There are so many things to like about this event. I hope that I can capture it all!
Last week I posted what was more or less a rant about the terrible service that I received at a hotel where I was holding a conference. However, I think that I need to follow up on what could have been done better in the situation. Thus, here are 4 steps to recover from a service failure during an event.
Have you ever had a difficult time starting a conversation because the topic was difficult? Or you liked the person and felt emotionally vested and didn't want to hurt their feelings? How about a conflict with your supervisor, client, or vendor that was tough to handle? We've all had these situations arise at one point or another either at work or in our personal lives. If we were able to get through them gracefully it was a feat!
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