4 Ways to Please Clients Without Sacrificing Your Vendor Relationships

"The customer is always right" is an adage that used to be the mantra to live by for those that worked in customer service. However, over the years we have found that while it's important to please the customer, he or she is not the only stakeholder for your business or event. As an event planner, there are two major stakeholders I want to highlight, your clients and your vendors. These are two groups that you need to make you business run. Sometimes their needs come into conflict. Both relationships are essential to your success, so keeping everyone happy can be a juggling act!

Wardrobe Malfunction!

Back in September I agreed to speak at our first Society of Government Meeting Professionals (SGMP) meeting of the year for North Carolina. I've spoken a few times and as the President, I was especially excited to address the group about our goals for the year. I had just 10 minutes or so before we called the meeting to order when I noticed I was in trouble...

Making "Happily Ever After" A Reality Despite Setbacks with Kristen Prescott: Part 2

Kristen Prescott, Senior Catering Manager at The Carolina Inn has a calm demeanor when it comes to dealing with wedding crises. Though they are not a frequent occurrence she is always prepared. She talked with me over lunch about how she deals with setbacks. 

From Engagement to Pinterest Board to "I Do" with Kristen Prescott: Part 1

There are millions of creative posts on Pinterest these days and you can find just about anything for your home, party, dinner, and most importantly, wedding. I know that Pinterest was my "go-to tool" for creating my perfect wedding day. This is just one of the many things the Kristen Prescott loves about her job as the Senior Catering Manager at The Carolina Inn.