Something that came up at last week's NC SGMP Conference was regarding feedback and reviews. One of our hoteliers talked about the importance of the event survey that you receive after your event. This information is taken very seriously by hotels, and as it turns out, it can make an employees day.
Making Any Conversation Easy
Have you ever had a difficult time starting a conversation because the topic was difficult? Or you liked the person and felt emotionally vested and didn't want to hurt their feelings? How about a conflict with your supervisor, client, or vendor that was tough to handle? We've all had these situations arise at one point or another either at work or in our personal lives. If we were able to get through them gracefully it was a feat!